FAQ

The summer months of June-August is the peak time for moving. The weather is nice so this is an ideal time to move. Because of demand, in the summer months moving companies rates are usually higher than the rest of the year, so if you move in the winter it will help you save on your next move.

We recommend reserving your move start time the morning, as you won’t have to wait until the movers have completed their previous moving appointments before yours gets started. Weekends and the end of the month are usually busier, so if you’re flexible you’ll save money by moving during the week.

When estimating a move, we look at various factors such as the amount of furniture, the weight of that furniture, if there are any tough-to-access areas in your home with heavy or complex items, and the distance between locations. The lay of the land in and around your home can also affect our moving speed, so it’s important to know about any tight corners, stairwells, over sized items, or complex items such as bunk beds, wall-units, large desks, wall-to-ceiling headboards, etc.

It is very important you let your personal moving assistant know about any exceptionally heavy items such as pianos, gun safes and hot tubs. We may need additional movers, specialized tools and materials to handle the excess weight and difficulty.

For local moving in DMV we bill normally based on an hourly rate. You will need to submit payment for a small deposit to secure your moving date when confirming your appointment. This will be taken with a credit/debit card over the phone or online via a secure link. Your deposit will be subtracted from your bill and on the day of your move you will pay the remaining balance with either cash or the card you used for your deposit. If you use a card a 5% convenience fee will apply. If you choose to pay the rest in cash, as a courtesy, we won’t charge that convenience fee on your deposit.

You are covered at no additional cost by our standard-valuation coverage of $0.60/lbs. We may also help you secure higher valuation limits or full-valuation coverage for your move as well as any individual items of extraordinary value.

In the moving industry, items valued at more than $100 per pound are known as «articles of extraordinary value.» All «items of extraordinary value» must be declared to us prior to your move date and additional insurance should be secured. Although you might have other articles of extraordinary value, the following list should help you identify items that might fall under this classification: jewelry, furs, art and coin collections, crystal, figurines, antiques, Oriental rugs, precious stones or gems, china and silverware. Shipments that move under the Released Value Liability program, in which the declared value of the shipment would be 60 cents per pound per article, would not be covered by the provisions applicable to «articles of extraordinary value.»

Yes, we can help you secure storage in a convenient location and move everything in there for however long you need. We’ll be ready to transport your goods to your new place as soon as you’re ready.

We will pack anything you need help with, whether it’s just your kitchen, your closets, dressers and drawers, or all of the above, we handle it all. At the time of your move, you can choose to pack as much or as little as you want. MyProMovers is here to personalize your move process and make this transition as smooth as possible. If you’re interested in our home packing services, your moving coordinator will explain your options during your estimate. MyProMovers offers different packing services to fit all types of moves and budgets. Feel free to order moving supplies for sale online in our store and pack on your own.

We would move these items but we can’t guarantee their complete safety. The only way to do that is to move them using a frozen food locker. It is often easier to use up perishable food items prior to your move or just to donate them.